Velobet Privacy Policy – How Your Personal Data Is Used

This page explains how Velobet collects, processes, and protects user information. Although Velobet is not UKGC-licensed, it outlines clear procedures for handling personal data in line with international privacy standards, including GDPR.

What Information Velobet Collects

When you sign up or use the Velobet platform, the following types of data may be collected:

• Registration details: Full name, email address, country of residence, and date of birth
  
• Gameplay and payment activity: Wagers, deposits, withdrawals, bonuses used, and session history
  
• Device data: IP address, browser type, device model, language settings, and cookies
  

This information helps ensure fair gaming, secure payments, and tailored user experiences for UK players and others.

How Velobet Uses Your Data

All communications contain opt-out links, and Velobet does not share promotional data with unrelated companies.

Data Storage and Protection

Velobet stores user data on secure servers located in jurisdictions that align with GDPR-equivalent standards. These systems are protected by:

• Encryption protocols such as SSL for data transmission
  
• Firewall and anti-malware tools to prevent unauthorised access
  
• Role-based access controls, limiting staff access to sensitive information
  

Retention Policy

Personal data is retained only as long as necessary:

• For account verification and transactional records: up to 5 years
  
• For marketing (if opted in): until opt-out
  
• For legal compliance: as required by local regulations
  

You may request deletion of your data if your account is closed and no outstanding legal or financial obligations exist.

Sharing Information with Third Parties

Velobet shares data only with vetted partners that support core operations. This includes:

• Payment providers – for processing deposits and withdrawals
  
• KYC and identity services – to verify user identity as part of anti-fraud protocols
  
• Regulators – if required under Curaçao law or international agreements
  

Velobet confirms it does not sell or trade user data to third-party advertisers or unrelated businesses. All data transfers are logged and reviewed for compliance.

Cookies and Tracking Technologies

Velobet uses cookies to improve performance and personalise your experience. Cookies are small files stored on your browser that help the platform remember settings and user behaviour.

Why Cookies Are Used

• Session tracking – to keep you logged in securely
  
• Preferences – to remember language, currency, and layout
  
• Analytics – to improve site usability and load times
  

Impact on Experience

Cookies ensure smooth navigation, quicker page loads, and personalised bonus displays. Without them, certain features may not work correctly.

Cookie Preferences

UK users can manage cookie settings through their browser or the site’s banner. Velobet also allows users to opt out of certain non-essential cookies.

User Rights under Data Protection Laws

Velobet recognises the rights of players under the GDPR and similar frameworks, even though it’s licensed outside the UK.

Your Rights Include:

• Access – See what personal data is held
  
• Correction – Fix incorrect or outdated information
  
• Deletion – Request full removal of your account data (subject to regulatory obligations)
  

How to Submit Requests

UK players can email [email protected]  with:

• Account ID or email address
  
• Government-issued photo ID (for confirmation)
  
• Specific request type (access, edit, delete)
  

Velobet responds within 30 days, as required by applicable data laws.

GDPR and UK Compliance

Although Velobet is not licensed by the UK Gambling Commission, it acknowledges the importance of GDPR and aligns its privacy practices accordingly.

• The designated data controller is Velobet N.V., registered under Curaçao eGaming.
  
• Data processing policies follow principles of transparency, security, and user consent.
  

Implications for UK Users

While protections may differ from UKGC standards, Velobet still offers GDPR-style rights. UK players can request data access, correction, or deletion using the provided support channels.

Data Collection from Minors

Velobet strictly prohibits access to users under 18 years of age.

• Age verification checks are part of the registration and withdrawal processes.
  
• If an underage account is detected, it is immediately suspended and all activity is reviewed.
  

This policy supports responsible gambling and aligns with international compliance expectations.

Changes to This Privacy Policy

Velobet may update its privacy policy in response to legal, technical, or operational changes.

Communication of Changes

• Updates are posted directly on the Velobet website
  
• Users are advised to review the policy periodically, especially before accepting any new terms or bonuses
  

By continuing to use the platform after changes, users confirm their agreement with the updated policy.

Contacting Velobet About Data Privacy

If you have questions about how Velobet handles your data or want to submit a request, you can contact their privacy team directly.

Contact Email

[email protected] 

What to Include in Your Message

• Your account ID or email used to register
  
• A clear explanation of your request (e.g. access, correction, deletion)
  
• Photo ID if the request involves personal data access or deletion
  

When to Escalate

If you don’t receive a response within 30 days or the issue remains unresolved, you may file a complaint with a data protection authority in your jurisdiction. For UK users, this is the Information Commissioner’s Office (ICO).

FAQ – Velobet Privacy Policy